Client Services Director Leader
7 days ago
The ideal candidate will lead and innovate Blue Wheel's client services team, driving account excellence through best-in-class process, communication, and client experience. This role requires close collaboration with the Chief Revenue Officer to ensure client goals are met and exceeded.
This is a senior leadership position that demands strategic thinking, effective communication, and strong interpersonal skills. The successful candidate will be responsible for architecting, measuring, and ensuring the success of Blue Wheel's client services team.
Key Responsibilities- Lead and manage a team of account managers, providing guidance and support to ensure client satisfaction and project success.
- Demonstrate skills in managing early-career professionals, fostering their growth and development within the team.
- Handle Business Owners (BoBs) and key stakeholders, maintaining strong relationships and aligning services with their business goals.
- Manage multiple direct reports, overseeing their performance and providing mentorship as needed.
- Develop and maintain strong relationships with key clients, becoming immersed in their business and disseminating information to agency teams.
- Collaborate with internal teams, including marketing, creative, back-end operations, and analytics, to ensure seamless execution of client campaigns and projects.
- Drive the development and implementation of strategic account plans to maximize client retention and growth.
- Maintain consistency and high standards of output and client engagement.
- 5 years + experience successfully leading a team, preferably in a high-growth or agency environment.
- 5 years + hands-on experience in Full Service Amazon/marketplace and Omni-Channel Media Planning.
- Experienced in financial reporting and forecasting.
- Experience developing department level assessments and actions plans.
- Obsessed with client experience and problem-solving.
- Driven by KPIs with the soft skills to manage high-level relationships with both clients and employees.
The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience. In addition to a competitive salary, Blue Wheel offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
We are committed to supporting the growth and development of our employees through training and professional development opportunities. Our dynamic work environment prioritizes teamwork, innovation, and results-driven mindset.
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