Client Services Director Leader

7 days ago


Chicago, Illinois, United States Blue Wheel Full time
About the Role

The ideal candidate will lead and innovate Blue Wheel's client services team, driving account excellence through best-in-class process, communication, and client experience. This role requires close collaboration with the Chief Revenue Officer to ensure client goals are met and exceeded.

This is a senior leadership position that demands strategic thinking, effective communication, and strong interpersonal skills. The successful candidate will be responsible for architecting, measuring, and ensuring the success of Blue Wheel's client services team.

Key Responsibilities
  1. Lead and manage a team of account managers, providing guidance and support to ensure client satisfaction and project success.
  2. Demonstrate skills in managing early-career professionals, fostering their growth and development within the team.
  3. Handle Business Owners (BoBs) and key stakeholders, maintaining strong relationships and aligning services with their business goals.
  4. Manage multiple direct reports, overseeing their performance and providing mentorship as needed.
  5. Develop and maintain strong relationships with key clients, becoming immersed in their business and disseminating information to agency teams.
  6. Collaborate with internal teams, including marketing, creative, back-end operations, and analytics, to ensure seamless execution of client campaigns and projects.
  7. Drive the development and implementation of strategic account plans to maximize client retention and growth.
  8. Maintain consistency and high standards of output and client engagement.
Requirements
  • 5 years + experience successfully leading a team, preferably in a high-growth or agency environment.
  • 5 years + hands-on experience in Full Service Amazon/marketplace and Omni-Channel Media Planning.
  • Experienced in financial reporting and forecasting.
  • Experience developing department level assessments and actions plans.
  • Obsessed with client experience and problem-solving.
  • Driven by KPIs with the soft skills to manage high-level relationships with both clients and employees.
Salary and Benefits

The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience. In addition to a competitive salary, Blue Wheel offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

We are committed to supporting the growth and development of our employees through training and professional development opportunities. Our dynamic work environment prioritizes teamwork, innovation, and results-driven mindset.



  • Chicago, Illinois, United States iQuest Partners Full time

    About the Role:iQuest Partners, a leading omnichannel commerce agency, is seeking an accomplished Senior Director of Client Services to spearhead our client services team.The ideal location for this position is Chicago, IL or Detroit, MI.Key Responsibilities:Create and implement processes to support and grow the client services team, ensuring seamless...


  • Chicago, Illinois, United States Publicis Groupe Full time

    Role OverviewAs a Client Development Director at CJ Affiliate, you will play a crucial role in ensuring client teams meet advertiser objectives in the affiliate channel. This position requires a strong leader who can hire, develop, and retain successful account teams.Key Responsibilities• Attend advertiser planning and review meetings• Build trusted...


  • Chicago, Illinois, United States SRW Agency, a C.A. Fortune Company Full time

    About UsSRW Agency, a C.A. Fortune Company, is a forward-thinking creative agency that helps clients build and grow communities through engaging content. With a focus on the healthy food industry, we create and deliver campaigns from concept to distribution, earning consumer and media attention for our clients. Job DescriptionWe're seeking an experienced...


  • Chicago, Illinois, United States Rise Full time

    Rise Media Agency: Vice President, Client Partner RoleRise, an award-winning full-service media agency, seeks a seasoned professional to drive client relationships and growth. As a strategic leader, you will act as a critical partner in our clients' marketing ecosystems, delivering exceptional experiences and driving business impact.Key...


  • Chicago, Illinois, United States Epsilon Data Management, LLC Full time

    Embark on a challenging and rewarding career path as a Strategic Client Solutions Director at Epsilon Data Management, LLC.About the RoleThis is an exceptional opportunity to lead high-performing teams of leaders, collaborate with cross-functional partners to develop innovative solutions, and build enduring client relationships. You will contribute directly...


  • Chicago, Illinois, United States Administrative Resource Options, Inc. Full time

    Job Summary: We are seeking a skilled Regional Client Service Director to lead our client service team and drive exceptional results. The ideal candidate will have a strong background in office services management and a proven track record of delivering high-quality services to clients.Key Responsibilities:Develop and maintain strong relationships with...


  • Chicago, Illinois, United States Premise Health Full time

    About the CompanyPremise Health is a leading direct healthcare provider, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. We partner with clients to offer fully connected care – in-person and in the digital environment. With operations in 45 states and Guam, we deliver care through...

  • Clinical Director

    4 days ago


    Chicago, Illinois, United States Carolina Therapeutic Services Community Developmen Full time

    About Carolina Therapeutic Services Community DevelopmentWe are a leading nonprofit behavioral health provider dedicated to delivering exceptional care to our clients.Compensation PackageThe successful candidate can expect a competitive annual salary of $120,000, commensurate with experience.Job SummaryWe are seeking an experienced Clinical Director to lead...


  • Chicago, Illinois, United States Hispanic Technology Executive Council Full time

    Discover a challenging and rewarding opportunity as a Mainframe Sales Director - Transformation Leader at the Hispanic Technology Executive Council.The estimated annual salary for this role is $200,000 to $250,000 based on industry standards and location.Job OverviewWe are seeking an experienced sales professional to lead our mainframe modernization sales...


  • Chicago, Illinois, United States RISE Services Inc Full time

    Rise Services Inc is a reputable media agency seeking an accomplished Digital Marketing Director to oversee our Paid Search strategy. As a leader, you will be responsible for managing a team and executing paid search strategy across a significant portion of our client portfolio.Key Responsibilities:Developing and implementing paid search strategies that...


  • Chicago, Illinois, United States Leader Auto Group Full time

    The Leader Auto Group is seeking a highly skilled Automotive Finance and Insurance Program Manager to join our team.Job SummaryThis role involves developing and implementing comprehensive finance and insurance programs that align with the company's strategic goals.The successful candidate will work closely with various departments to enhance product...


  • Chicago, Illinois, United States Planpilot LLC Full time

    Job OverviewWe are seeking a highly skilled Client Services Team Lead to join our team at Planpilot LLC.Firm OverviewPlanpilot LLC is a leading retirement plan consulting firm, providing expert services to corporations, non-profits, and higher education institutions. Our fast-growing Chicago-based firm was founded in 2011 and has established itself as an...

  • Executive Director

    5 days ago


    Chicago, Illinois, United States Lifespace Communities Full time

    Community Leader OpportunityLifespace Communities, a leading non-profit retirement community provider, seeks an experienced Executive Director to lead our community in the Chicago area. As a key member of our best-in-class Leadership team, you will be responsible for managing the strategic plan to maintain quality services throughout the community,...


  • Chicago, Illinois, United States RSM US LLP Full time

    Company OverviewRSM US LLP is a leading provider of professional services to the middle market globally. Our purpose is to empower our clients and people to realize their full potential, instilling confidence in a world of change.We have an exceptional culture and talent experience that sets us apart from others in the industry. As a Business Development...


  • Chicago, Illinois, United States West Monroe Experienced Full time

    We are seeking a seasoned professional to join our team as an Executive Director of Customer Service Transformation. In this role, you will lead the development and implementation of strategies that drive customer satisfaction and loyalty.Key Responsibilities:Lead client engagements and large-scale transformation in customer service from strategy development...


  • Chicago, Illinois, United States Aramark Full time

    Job SummaryAramark is seeking a seasoned operations leader to oversee contracted services for multiple sites generating $2-15M+ in revenue. As Regional Director of Operations, you will plan, manage, and guide teams to meet operating and financial goals, client objectives, and customer needs.Servicing clients across various sectors, your responsibilities will...


  • Chicago, Illinois, United States Circana Full time

    We are seeking a Strategic Client Insights Director to join our team at Circana, where we provide unparalleled technology, advanced analytics, cross-industry data, and deep expertise to help clients unlock business growth.About CircanaCircana is the leading advisor on the complexity of consumer behavior. Our commitment to diversity, equity, and inclusion...


  • Chicago, Illinois, United States Gartner Full time

    Unlock New Opportunities as a Gartner Account Executive">Gartner, the world's leading research and advisory company, is seeking a highly motivated and experienced Account Executive to join our team. As an Account Executive, you will be responsible for developing and implementing effective strategies to drive sales growth and retention across our client...


  • Chicago, Illinois, United States Universal Health Services Full time

    The Infection Control Nurse Leader is a vital role within Universal Health Services, responsible for implementing and monitoring hospital-wide infection control programs. This position requires a seasoned nurse with strong leadership skills to develop and implement orientation programs for new employees, in-service training, and staff development...


  • Chicago, Illinois, United States Houlihan Capital Full time

    Job SummaryWe are seeking an experienced Financial Services Leader to join our team at Houlihan Capital. This senior investment banking professional will work closely with our business development and marketing team to identify, develop, and close external leads for mergers and acquisitions and corporate financial service offerings.About the RoleThe ideal...