Front Desk Representative
4 weeks ago
As a Front Desk Agent at the Hilton Garden Inn San Diego Old Town, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties. You will also be responsible for providing attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
Responsibilities:- Register guests and handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Maintain a clean and organized work area, and ensure the overall cleanliness and safety of the hotel and grounds.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Be aware of all rates, packages, and special promotions, and be familiar with all in-house groups and closed-out dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
- Be familiar with all Aimbridge Hospitality policies and house rules, as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work area.
- High School diploma or equivalent required; college coursework in a related field helpful.
- Experience in a hotel or related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly, and evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations, and be effective in handling problems in the workplace.
- Must be effective at listening to, understanding, and clarifying the issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
- Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
- Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
- An operational knowledge of Microsoft Office suite.
- Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays.
- Holds an understanding of hotel products and guest services.
- Ability to participate in the creation of an enjoyable work environment.
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