Medical Assistant

4 weeks ago

Perrysburg, Ohio, United States Bon Secours Mercy Health Full time
Job Summary:

The Medical Assistant Certified is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient's chief complaint, documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications within the Medical Assisting scope and state guidelines.

Key Responsibilities:

Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
Identifies significant changes in patient condition through data collection and reports them to the provider.
Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.
Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
Show patients to examination rooms and prepare them for the physician.
Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
Documents in electronic medical records (EMR) accurately and appropriately.
Manages in basket messages in the electronic health record (EHR) under the Provider's verbatim instructions.
May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.

Licensing/Certification:

Active Medical Assisting certification from one of the following (required):
Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NCRMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)
If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

Education:

High School/GED (required)
Completion of an accredited Medical Assistant post-secondary education (preferred, but required in South Carolina)

Work Experience:

Completion of externship or clinical lab training (preferred)
1 year of recent Medical Assisting experience (preferred)

Skills:

Record patients' medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Provide authorized prescription and drug refill information for pharmacies as directed by provider.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
Strong oral and written communication skills
Ability to collaboratively work with patients, families, and teams within a high-volume environment.
Medical terminology
Attention to detail
Ability to multitask
Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)

About Us:

Bon Secours Mercy Health is a health system dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. We offer a comprehensive benefits package, including comprehensive, affordable medical, dental and vision plans, prescription drug coverage, flexible spending accounts, life insurance with AD&D, employer contributions to retirement savings plan when eligible, paid time off, and educational assistance.

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