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Customer Service Representative

1 month ago

Wichita Falls, Texas, United States Mass Markets Full time
Job Summary

We are seeking a skilled Blended Call Center Representative to join our team at Mass Markets.

Key Responsibilities
  • Handle inbound and outbound contacts in a professional and courteous manner.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information as needed.
  • Coordinate with other departments to resolve issues.
  • Accurately document and process customer claims in appropriate systems.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer systems and software.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.