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Mental Health Crisis Coordinator Job Summary
The City of Detroit is seeking a skilled Mental Health Crisis Coordinator to join our team. As a key member of our 911 call center, you will play a critical role in ensuring effective triage of mental health-related calls for service to appropriate services.
Key Responsibilities:
- Work alongside call takers to assist with the recognition of a person experiencing a mental health crisis and work toward de-escalating the crisis until emergency personnel arrives.
- Provide crisis intervention, suicide prevention, information & referral, and brief supportive counseling to clients who call 911 and are in emotional distress.
- Interact with clients and the community by telephone and provide professional assessments to determine if a face-to-face/telehealth behavioral health evaluation is needed.
- Utilize the 911 phone system and Central Square Computer Aided Dispatch system to update or append mental health related calls for service.
- Refer mental health calls for service to the appropriate emergency personnel or agency.
Requirements:
- Bachelor's Degree in Social Work, Psychology, Counseling, Nursing, or a related field.
- Knowledge of legal requirements governing public social work and the work of public and private social agencies.
- Strong communication and interpersonal skills.
- Ability to establish and maintain relationships with community organizations and human services agencies.
Benefits:
- Medical plan option for Administrative Special Services Employees.
- Current sick leave, vacation, paid holidays, and mileage reimbursement.
Location: Young Municipal Center, Detroit, MI
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