Technical Support Specialist
5 days ago
As one of the original insulators of electrical wire and cable, our earliest customers included Samuel F.B. Morse for his telegraph network and Thomas A. Edison for the Pearl Street Generating Station, the nation's first built in New York City in 1882.
In June 1976, Okonite became the largest company in the United States to be owned by its employees through an Employees' Stock Ownership Trust. This unique model has enabled us to maintain a strong focus on quality and customer service.
Today, Okonite is headquartered in Ramsey NJ, approximately 30 miles northwest of New York City. We operate six manufacturing facilities that produce a wide range of cables, including Instrumentation, Power and Control, Medium Voltage, and High Voltage cables. Our products serve a variety of markets, including Electric Utility, Oil & Gas, Chemical, Military bases, Railroad, Transit and Pulp & Paper.Job DescriptionWe are seeking a highly skilled Technical Support Specialist - IT Infrastructure to join our team. In this role, you will be responsible for maintaining and supporting our IT infrastructure, including software setups and patching, installing computer systems and network devices, updating and repairing technology, and maintaining inventory of hardware and software.Responsibilities:
- Maintain and support our IT infrastructure, including software setups and patching.
- Install and configure PCs, system parts, and network devices.
- Provide software support and training to end-users.
- Maintain PC inventory and aid in security of network and PC architecture.
- Provide support for technology-related project work.
- Aid in system and program documentation.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in technical support and IT infrastructure maintenance.
- Strong knowledge of Microsoft Office, Windows 10, and Windows 11.
- Ability to work independently and as part of a team.
- Excellent communication and problem-solving skills.
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