Transportation Operations Manager

2 weeks ago

Independence, Kentucky, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a highly skilled Transportation Operations Manager to join our team at BJ's Wholesale Club. As a key member of our logistics team, you will be responsible for coordinating and supervising daily transportation and dispatch functions to ensure seamless delivery of products to our customers.

Key Responsibilities
  • Supervise, train, and mentor transportation team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Responsible for driver onboarding, retention, and training to ensure compliance with Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations.
  • Enforce DOT safety policies and practices to ensure compliance and maintain a safe working environment.
  • Participate in daily, weekly, and monthly driver DOT compliance meetings, quarterly driver meetings, and quarterly ride-alongs to ensure ongoing compliance and improvement.
  • Monitor, maintain, and report all safety and compliance metrics, including Carrier Safety Administration (CSA) scores.
  • Responsible for annual driver performance reviews, including ongoing coaching on customer service, safety concerns, and driver metrics (performance, earnings, utilization).
  • Initiate accident procedures in the event of a driver call-in, monitor Drive Cam events, and conduct accident investigations.
  • Monitor systems, key performance indicators (KPIs), and transportation functions and programs to ensure accuracy, efficiency, DOT compliance, and profitability.
  • Responsible for reviewing, validating, and maintaining all Hours of Service (HOS) processes and files in applicable software.
  • Collect and analyze data to identify opportunities for improvement and solutions for transportation functions and programs.
  • Daily monitoring of TMW Systems to maintain load/route information and ensure optimum routing and scheduling efficiency for on-time performance.
  • Monitor staffing and workload, coordinate driver paid time off, and ensure an appropriate number of employed and spot lease carriers are available to assign to loads to meet schedules and deadlines.
  • Monitor vendor audits, invoicing, equipment leases, and maintenance to ensure accuracy, proper scheduling, and compliance.
  • Proactively respond to concerns and inquiries, including breakdowns, late trucks, directions, product discrepancies, customer, and vendor changes/updates.
  • Involve team members in discussions to improve processes and maintain local driver files and coordinate with the Compliance group on centrally maintained driver qualifications files.
  • Dispatch outbound drivers with complete load instructions and parameters.
  • Check-in drivers, ensure all documentation, returns, and credits are processed in a timely manner after route assignment is complete.
  • Ensure equipment maintenance is done on a routine and as needed basis.
Requirements
  • High school diploma or GED required, supported by some college coursework, continuing technical education, or comparable business experience.
  • Bachelor's degree with a transportation, logistics, or supply chain focus is preferred.
  • Minimum two (2) years of experience in transportation in an operations environment.
  • CDL Class A license preferred.
  • Certifications in LEAN, Six Sigma, ISO 9001, Transportation, etc. preferred.
Skills and Qualifications
  • Ability to apply strong math skills to identify opportunities and justify action plan recommendations.
  • Ability to work concurrently on multiple projects in a collaborative environment.
  • Working knowledge of DOT, OSHA, and general transportation regulations.
  • Dispatch and/or supervisory experience preferred.
  • Knowledge of Transportation Management Systems (TMS) preferred.
  • Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service.
  • Ability to remain calm and focused while prioritizing requests from multiple sources.
  • Accuracy and attention to detail.
  • Proficient in computer usage, including email, word processing, and spreadsheets.
  • Ability to provide clear and constructive feedback, coaching, and counseling.
  • Ability to maintain and ensure confidentiality of team member and company information.
  • Able to read (corrected or uncorrected), write, speak, and understand English.
  • Ability to read small print on packaging and paperwork, with or without corrective lenses.
  • Ability to accommodate flexible schedules to meet the needs of the customer, including nights, weekends, and holidays.
  • Ability to travel up to 15% of the time.

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