Technical Support Specialist

5 days ago


Columbus, Georgia, United States Columbus State University Full time
About Us

Columbus State University is a leading institution of higher education in the Southeast, known for its exceptional facilities, ideal class sizes, and unique field experiences. Our students have room to create and thrive, with every faculty and staff member actively mentoring and championing their journey.

As a public university, we are proud to be part of the University System of Georgia, guided by our core values of Integrity, Excellence, Accountability, and Respect. These values form the foundation of our daily work and educational process.

We enroll over 7,000 students from across the nation and around the world, many of whom benefit from our affordable and high-quality programs. Our goal is to provide an exceptional education that is accessible, affordable, and creative to the core.

Job Summary

The CSU Help Desk is responsible for delivering prompt and accurate technical assistance to students, faculty, and staff via various channels. As a Technical Support Specialist - Computer Lab Assistant, you will play a key role in initial assessment, triage, research, and resolution of basic incidents and requests related to technology use.

You will be working closely with students and team members, providing excellent customer service, troubleshooting technical issues, and maintaining complete records of daily activities and problems in a ticketing database.

Responsibilities
  • Provide top-notch customer service to faculty, staff, and students;
  • Assist students with lab equipment, including computers, scanners, print release stations, and printers;
  • Help students use general lab software;
  • Enforce UITS computer lab rules;
  • Troubleshoot technical issues with mobile devices and computers;
  • Develop documentation for ongoing technical support;
  • Perform inventories and requisition equipment or supplies;
  • Maintain complete records of daily activities, problems, and remedial action taken in a ticketing database.
Requirements

To be successful in this role, you must possess excellent customer service skills, strong oral and written communication skills, and a high level of problem-solving ability. You should also be able to work closely with students and team members, be knowledgeable about current technologies supporting computer hardware and network issues, and be able to resolve common computer, software, and network issues.

A GPA greater than 2.5 and personal computer repair and networking skills are preferred. This position offers a competitive salary commensurate with education and experience, with up to 25 hours per week available.



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