Healthcare Customer Care Specialist
4 weeks ago
At Continuum Global Solutions, we strive to deliver exceptional customer experiences by connecting people with innovative solutions. Our goal is to empower employees to reach new heights while growing our business and making a global impact. Our collaborative culture works together to make the ordinary exceptional.
We are seeking a skilled Project-Based Customer Service – Healthcare Prescription Benefits Specialist to support US-based customers with their prescription benefits questions and concerns. This role requires a passion for learning, a desire to understand concerns, and a commitment to providing solutions that make a positive impact on people's lives.
Key Responsibilities:
- Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
- Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
- Handle prescription refills, order status updates, and tracking.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
Requirements:
- High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise canceling microphone.
Benefits & Perks:
- $14-$15 per hour + overtime during peak needs
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.
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