Operational Coordinator

1 week ago


Longview, Washington, United States Paratransit Full time

Job Title: Dispatcher

Description:

We are seeking a highly skilled and organized Dispatcher to join our team at Paratransit Services, Operators of RiverCities Lift. As a Dispatcher, you will be responsible for developing efficient schedules and dispatching duties to ensure the safe and timely transportation of our passengers.

Key Responsibilities:

  • Develop and maintain efficient schedules for drivers and vehicles.
  • Dispatch vehicles and drivers using computerized dispatch systems.
  • Monitor and adjust schedules to ensure on-time passenger service and efficient utilization of vehicles.
  • Analyze feedback and service delivery issues to recommend and implement changes.
  • Schedule driver assignments and monitor operating practices to ensure compliance with rules and regulations.
  • Provide drivers with written work manifests and update manifests throughout the day as needed.
  • Research and respond to inquiries from passengers regarding delayed arrivals, cancellations, or other schedule information.
  • Monitor and adjust passenger schedules and vehicle load capacities as necessary to maintain operational effectiveness and efficiency.

Requirements:

  • High school diploma or equivalent required.
  • Experience in transportation scheduling and dispatching preferred.
  • Excellent communication and organizational skills.
  • Able to work in a fast-paced environment and handle multiple tasks simultaneously.

Working Conditions:

The position is primarily sedentary and performed in an office environment. Required to sit for long periods of time working at a computer and using a telephone and/or headset and a radio.



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