Service Consultant

5 days ago


Escondido, California, United States Lexus Escondido Full time

Service Consultant Job Description


Lexus Escondido is seeking an experienced Service Consultant to join our team and provide top-notch service for our customers.


Key Responsibilities:

  • Engage Customers: Utilize expertise to identify and recommend the right repairs and services based on customer needs.
  • Manage Appointments: Schedule service visits and gather essential vehicle and customer data to ensure a seamless experience.
  • Hands-On Diagnostics: Test drive vehicles with customers to pinpoint issues, collaborating closely with skilled service technicians.
  • Accurate Reporting: Document customer concerns clearly and provide detailed cost estimates, ensuring transparency and trust.
  • Service History Insights: Refer to vehicle history to recommend essential services that enhance performance and longevity.
  • Advise and Educate: Guide customers on vehicle maintenance, highlighting the importance of adhering to manufacturer specifications.
  • Team Coordination: Assign repair orders to technicians efficiently, ensuring quality service and customer satisfaction.
  • Maintain Communication: Keep customers updated on repair progress and any changes to estimates, always securing authorization before proceeding.
  • Close with Care: Review completed work, explain charges, and ensure every customer leaves satisfied.
  • Foster a Positive Environment: Uphold our high standards of customer satisfaction and professional appearance.


Qualifications:

  • High School Diploma: With 2-3 years of experience in automotive repair, ideally as a service writer.
  • Strong Customer Relations Skills: With a knack for understanding and addressing inquiries.
  • Excellent Communication Skills: Both verbal and written, with keen attention to detail.
  • Computer Literate: Familiarity with Reynolds and Reynolds software is a plus.
  • Valid Driver's License: With a clean driving record.


About Us:


Lexus Escondido is an Equal Opportunity Employer and supports a drug-free workplace.


Discover the exciting opportunities waiting for you at Lexus Escondido, where you can take your career to the next level and be part of an outstanding team.



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