Service Consultant
5 days ago
Service Consultant Job Description
Lexus Escondido is seeking an experienced Service Consultant to join our team and provide top-notch service for our customers.
Key Responsibilities:
- Engage Customers: Utilize expertise to identify and recommend the right repairs and services based on customer needs.
- Manage Appointments: Schedule service visits and gather essential vehicle and customer data to ensure a seamless experience.
- Hands-On Diagnostics: Test drive vehicles with customers to pinpoint issues, collaborating closely with skilled service technicians.
- Accurate Reporting: Document customer concerns clearly and provide detailed cost estimates, ensuring transparency and trust.
- Service History Insights: Refer to vehicle history to recommend essential services that enhance performance and longevity.
- Advise and Educate: Guide customers on vehicle maintenance, highlighting the importance of adhering to manufacturer specifications.
- Team Coordination: Assign repair orders to technicians efficiently, ensuring quality service and customer satisfaction.
- Maintain Communication: Keep customers updated on repair progress and any changes to estimates, always securing authorization before proceeding.
- Close with Care: Review completed work, explain charges, and ensure every customer leaves satisfied.
- Foster a Positive Environment: Uphold our high standards of customer satisfaction and professional appearance.
Qualifications:
- High School Diploma: With 2-3 years of experience in automotive repair, ideally as a service writer.
- Strong Customer Relations Skills: With a knack for understanding and addressing inquiries.
- Excellent Communication Skills: Both verbal and written, with keen attention to detail.
- Computer Literate: Familiarity with Reynolds and Reynolds software is a plus.
- Valid Driver's License: With a clean driving record.
About Us:
Lexus Escondido is an Equal Opportunity Employer and supports a drug-free workplace.
Discover the exciting opportunities waiting for you at Lexus Escondido, where you can take your career to the next level and be part of an outstanding team.
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