Customer Service Representative

1 week ago


Utica, New York, United States Remet Corporation Full time

At Remet Corporation, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team.

About the Role

We are looking for an individual who can provide exceptional customer service, manage orders, and maintain accurate records. This role requires strong communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.

The ideal candidate will have a minimum of 2 years of experience in a customer-facing role, with a strong background in customer service, supply chain management, or a related field.

Key Responsibilities
  • Manage and process customer requirements to ensure timely and accurate product delivery
  • Administer sales policies to generate accurate invoices for products and services
  • Maintain detailed customer information in our ERP system
  • Distribute documents to customers as required
  • Comprehend pricing, shipping, and payment policies
Required Skills and Qualifications

This position requires a high school diploma or equivalent, with a preference for an associate's or bachelor's degree in a business-related field. Strong interpersonal and communication skills are essential, as well as excellent computer skills and knowledge of ERP systems.

Benefits
  • 401(k) plan with company match
  • Dental and health insurance
  • Paid time off
  • Vision insurance
Work Environment

This is a full-time, in-person position working a standard 8-hour shift, Monday through Friday. The ideal candidate will be located in our office and will work closely with our team to provide exceptional customer service.



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