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Senior IT Support Specialist

1 month ago

Cleveland Twp, United States Precision Castparts Corp PCC Full time

Job Summary: As a Client Technology Analyst Level 3, you assume a senior role within our IT support team. Your primary responsibility is to provide expert-level technical support, resolving complex IT issues, and managing escalated support requests from Level 1 and Level 2 technicians. In this role, you will be a crucial problem solver, diagnosing intricate hardware, software, network, and system-related problems. Additionally, you will play a key role in IT projects, offering your expertise in planning, executing, and documenting projects.

Key Responsibilities:

* Provide expert-level technical support to resolve complex and challenging IT issues, including hardware, software, network, and system-related problems.
* Act as the point of escalation for Level 1 and Level 2 support technicians, guiding them in resolving difficult issues and ensuring timely resolution, and ensuring more challenging and complex issues are resolved with support from engineering, systems administration and/or application development teams.
* Identify, diagnose, and resolve complex IT issues efficiently, often involving in-depth analysis, research, and collaboration with other IT teams.
* Maintain thorough records of support activities, resolutions, configurations, and project documentation. Ensure the knowledge base is continually updated with solutions to recurring issues.

About Precision Castparts Corp.:

Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures, and highly engineered, critical fasteners for aerospace applications. We are also the leading producer of airfoil castings for the industrial gas turbine market. Our company is relentless in its dedication to being a high-quality, low-cost, and on-time producer, delivering the highest value to our customers while continually pursuing strategic, profitable growth.

What We Offer:

* A dynamic and challenging work environment
* Opportunities for professional growth and development
* A competitive compensation and benefits package
* A collaborative and supportive team environment
* The chance to work with a leading company in the aerospace industry