Service Advisor

3 weeks ago


Glen Burnie, Maryland, United States Bob Bell Ford Hyundai Full time
Job Description

We are seeking a skilled Service Advisor to join our team at Bob Bell Ford Hyundai. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Your primary responsibility will be to greet customers promptly, obtain necessary information, and clearly report vehicle symptoms. You will also determine and recommend needed maintenance based on age, mileage, and vehicle history.

Key responsibilities include:

  • Greet customers and obtain necessary information
  • Clearly report vehicle symptoms and recommend maintenance
  • Prepare accurate estimates of cost for labor and parts
  • Establish follow-up times and monitor progress
  • Verify final invoices and explain completed work to customers

Qualifications:

  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
  • Above-average energy level and a desire for a long-term career
  • Personal and professional integrity
  • ADP computer experience a plus

Benefits:

  • Medical and Prescription Drug Plans
  • Health Savings Account (HSA) Eligibility
  • Wellness Program
  • CareFirst Video Visit Eligibility
  • Dental and Vision Plans
  • 401K
  • Disability and Life Insurance
  • Employee Car Purchase Program
  • Career Progression
  • Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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