Membership Experience Director
4 weeks ago
About Us
Welcome to Hotel Crescent Court, where we blend Dallas sophistication with a quintessential Texan charm, creating an experience that is uniquely our own.
Our immersive spa, renowned dining, and serene pool offer a world of arts, shopping, and entertainment districts just moments away.
Fresh from a $30 million renovation, this is Texas luxury living at its finest.
At Hotel Crescent Court, we foster an environment that nurtures development and growth, taking care of our associates so they can take care of our guests.
We offer complimentary parking, free meals during shifts, and monthly associate celebrations as a few perks of working with us.
We believe in building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information.
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded.
Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
Responsibilities
- Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication.
- Produce room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.
- Maximize revenue by selling all facets of the hotel, both orally and in written form, to previous, current, and potential clients.
- Handle account details to ensure all pertinent aspects of solicitation and closing are complete and documented.
- Coordinate various departments' participation in servicing accounts.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
- Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high-quality service to customers.
- Prepare correspondence to customers, internal booking reports, and file maintenance.
- Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required.
- Attend trade shows, community events, and industry meetings.
- Have advanced knowledge of market trends, competition, and key customers of the hotel.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications
High school or equivalent education required. Bachelor's degree preferred.
3+ years of past sales experience preferred.
Must have previous hospitality experience.
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
Advanced knowledge of hotel and competitive market.
Ability to execute appropriate action plans.
Desire to participate as part of a team.
Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Able to set priorities, plan, organize, and delegate.
Written communication skills to be concise, well-organized, complete, and clear.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.
We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA.
We provide a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location and employment status.
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
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