Retail Experience Coordinator

7 days ago


New York, New York, United States Housing Works Full time
About Housing Works

Housing Works is a pioneer in the social entrepreneurship movement, dedicated to ending the twin crises of homelessness and HIV/AIDS. Our organization operates 10 high-end thrift shops in Manhattan and Brooklyn, as well as a Bookstore Cafe in Soho.

Salary and Benefits

We offer a competitive hourly rate of $17/hour, with comprehensive healthcare plans and generous paid time off (PTO). Staff members also have access to educational benefits, including tuition loan reimbursement and textbook costs.

Job DescriptionMain Responsibilities

The Customer Engagement Associate is responsible for delivering exceptional customer service, maximizing sales, and supporting daily store operations. Key duties include:

  • Opening and closing the store, maintaining brand standards, and ensuring compliance with company policies.
  • Reviewing the store environment to improve operations and merchandising, and ensuring staff/volunteer deployment aligns with sales goals and promotions.
  • Collaborating with management to train and develop staff skills, including register operations, visual merchandising techniques, and store maintenance standards.
Secondary Responsibilities

In addition to primary responsibilities, the Customer Engagement Associate will:

  • Maintain brand consistency across all marketing materials, including signage, brochures, and promotional events.
  • Promote a positive work atmosphere by communicating effectively with coworkers, volunteers, supervisors, and customers.
  • Assist with marketing the store in the neighborhood, especially during special events.
Other Functions

This role requires:

  • Maintaining professional and technical knowledge through training meetings and independent study.
  • Serving as a Housing Works Ambassador, promoting the mission statement, engaging with the community, and participating in direct actions aimed at addressing homelessness and HIV/AIDS.


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