Program Manager

4 weeks ago


Dublin, New Hampshire, United States Procyon TS Full time

Job Summary

As a Program Manager at Procyon TS, you will be responsible for managing complex customer projects from design and development to production. Your primary goal will be to ensure delivery excellence and customer delight. You will interface and engage with customers at a strategic level, ensuring that current project requirements are met and forecast needs or issues are addressed proactively. Additionally, you will oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi-country, multi-culture teams.

Key Responsibilities

• Manage complex customer projects from design and development to production
• Ensure delivery excellence and customer delight
• Interface and engage with customers at a strategic level
• Oversee the launch of multiple projects from concept to delivery
• Align with various stakeholders and communicate effectively with multi-country, multi-culture teams
• Contribute to the industrialization drive of the company
• Create a program level culture of giving the customer more for less
• Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis
• Ensure overall program delivery is within the budget, up to the quality standards, and as per the program delivery timelines
• Ensure that both internal and client-driven quality and compliance norms are met
• Ensure complete contract management, including profitability and other parameters across multiple projects
• Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post-project knowledge management related actions
• Ensure that going forward, the best practices become a part of the standard process
• Create and maintain program level dashboards to enable effective project management
• Promote team work, motivate, mentor, develop subordinates, and manage any conflicts within the teams
• Align with multiple units across the company and offshore and onsite teams for creating effective value chains for the customers
• Ensure that skillsets in the team are built with the necessary certification
• Play the role of the Mentor and Coach to the team, sometimes working with many levels down, to both assess and develop their technical/professional capabilities



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