Multifamily Loan Servicing Operations Specialist

1 week ago


Charlotte, North Carolina, United States Capital One Full time

Capital One Commercial Bank is a leading financial institution in the United States. Our Multifamily Loan Servicing division is a key part of our business, supporting numerous critical processes and transactions. As a Sr. Agency Operations Associate - Cash Team member, you will be part of a high-impact team that creates an unforgettable experience for our associates and customers.

The Cash Team supports a total loan portfolio of $35 billion, providing ongoing support for the life of the loan. We focus on delivering scale and efficiency, mitigating operational risk, and enabling talented associates to excel.

As a key member of this team, your responsibilities will include:

  • Reconciling all payments received vs. posted to ensure compliance with Reg AB requirements
  • Partnering with internal stakeholders to resolve outages
  • Actively managing and seeking resolution for payments held in suspense
  • Executing outgoing wires requests from various teams
  • Maintaining reporting on payments billed and not received
  • Providing a population of payments not received to the Asset Management team for borrower follow-up

You will also assist in initial and ongoing review of departmental procedures, participate in planning, testing, and implementing projects aimed at streamlining and automating manual tasks.

This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration skills. If you are a detail-oriented professional with a passion for finance and operations, we encourage you to apply.

Estimated salary: $65,000 - $85,000 per year.



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