Sales Associate
4 weeks ago
We are seeking a highly skilled Inside Sales Representative to join our team at American Metals Supply, LLC. As a key member of our sales team, you will play a critical role in providing exceptional customer service and support to our customers.
Key Responsibilities:
- Handle inbound calls from customers, addressing inquiries and resolving issues promptly and professionally.
- Process customer orders accurately, ensuring all details are correctly entered into the system and confirming order status with customers.
- Conduct outbound calls to existing and potential customers to follow up on orders, provide updates, and offer additional products or services.
- Deliver exceptional customer service by understanding customer needs, providing solutions, and maintaining positive customer relationships.
- Address and resolve customer complaints and issues, escalating complex cases to the appropriate individuals as needed.
- Maintain up-to-date knowledge of our products and services to effectively assist customers and support sales efforts.
- Keep detailed records of customer interactions, orders, and transactions in the CRM system.
Requirements:
- Possess a high school diploma or equivalent.
- Be personable and accurate with numbers.
- Have industrial metal knowledge a plus, but not required.
- Previous inside sales experience.
- Ability to multi-task with frequent interruptions.
- Pass background check and drug screening.
Benefits:
- 401(k) & matching.
- Dental insurance.
- Employee assistance program.
- Health insurance.
- Health savings account.
- Life insurance.
- Paid time off.
- Vision insurance.
American Metals Supply is an equal employment opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Drug-Free Workplace.
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