Service Writer
4 weeks ago
Job Title: Service Writer
About the Role:
LiftOne is seeking a skilled Service Writer to join our team. As a Service Writer, you will be responsible for coordinating customer service and support activities, ensuring seamless communication and resolution of customer inquiries.
Key Responsibilities:
- Coordinate customer service and support activities to ensure timely and effective resolution of customer inquiries.
- Develop and maintain strong relationships with customers, account managers, and service/operation managers.
- Monitor quote database to identify and address any issues or discrepancies.
- Generate and send quotes to customers for approval, ensuring accurate and timely communication.
- Review and analyze quoting metrics with account managers and service/operation managers to identify areas for improvement.
- Perform other duties as assigned to support the team's goals and objectives.
Requirements:
- High school degree or equivalent.
- 3-5 years of experience in a service environment, with a focus on customer service/support highly preferred.
- Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
Work Environment:
LiftOne is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from qualified individuals who share our values and are passionate about delivering exceptional customer service.
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