Service Writer

4 weeks ago


Nashville, Tennessee, United States LiftOne Full time

Job Title: Service Writer

About the Role:

LiftOne is seeking a skilled Service Writer to join our team. As a Service Writer, you will be responsible for coordinating customer service and support activities, ensuring seamless communication and resolution of customer inquiries.

Key Responsibilities:

  • Coordinate customer service and support activities to ensure timely and effective resolution of customer inquiries.
  • Develop and maintain strong relationships with customers, account managers, and service/operation managers.
  • Monitor quote database to identify and address any issues or discrepancies.
  • Generate and send quotes to customers for approval, ensuring accurate and timely communication.
  • Review and analyze quoting metrics with account managers and service/operation managers to identify areas for improvement.
  • Perform other duties as assigned to support the team's goals and objectives.

Requirements:

  • High school degree or equivalent.
  • 3-5 years of experience in a service environment, with a focus on customer service/support highly preferred.
  • Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.

Work Environment:

LiftOne is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from qualified individuals who share our values and are passionate about delivering exceptional customer service.



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