Highly Skilled IT Solutions Engineer

7 days ago


Bloomington, Illinois, United States MHC GROUP LLC Full time
Job Overview

We are seeking an experienced Solutions Engineer to join our team at MHC GROUP LLC. As a key member of our sales and service delivery teams, you will be responsible for providing technical support to our managed services customers.

The ideal candidate will have in-depth knowledge of managed services operations (ITIL v4), all aspects of IT infrastructure, applications, and services, as well as strong communication and sales skills.

Key Responsibilities
  • Identify, troubleshoot, and resolve IT service performance, availability, configuration, and security issues
  • Employ and manage disciplined configuration, change, and release management processes
  • Support sales calls/meetings with our trained Sales Representatives
  • Draft and deliver presentations, demonstrate features of our managed services offerings, and create customized solutions for clients
Requirements

To succeed in this role, you should have:

  • In-depth knowledge of managed services operations (ITIL v4)
  • Strong understanding of all aspects of IT infrastructure, applications, and services
  • Passion for sales and strong communication skills
Estimated Salary

$80,000 - $110,000 per year, depending on experience

About Us

MHC GROUP LLC is a leading provider of technology services to small and medium-sized businesses. We specialize in the design, implementation, and management of business networks.



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