Account Manager
2 weeks ago
We are seeking a highly motivated and results-driven Account Manager to join our team at Novae LLC. As an Account Manager, you will be responsible for cultivating and strengthening partnerships with our North American dealer network.
Key Responsibilities- Manage and strengthen existing accounts by planning and organizing daily work schedules to call on existing or prospective dealers.
- Complete regular correspondence and in-person visits to existing and prospective customers.
- Provide professional and efficient communication to dealers related to sales support, quotes, product information, warranty, and service after the sale.
- Employ a consultative approach with dealers regarding product usage, product features demonstration, pricing, availability, and overall growth strategies.
- Respond to all requests (sales quotes, service, warranty, etc.) with a high level of urgency, empathy, and accountability.
- Manage all aspects of order processing and order management in coordination with production leadership.
- Monitor market conditions, industry innovations, and competitors' products, prices, and sales for trends and changes that will affect Novae LLC and/or our dealer network.
- Recommend responses to observations and implement as approved by leadership.
- Train dealers' team members to sell, operate, and maintain new equipment, effectively communicate our value proposition, and provide updates on any new selling features.
- Collaborate with leadership to negotiate details of dealer-specific agreements and sales incentives.
- Proactively supply leadership and cross-functional teams with real-time reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Actively participate in trade shows and conventions.
- Manage projects for dealers internally across engineering, manufacturing, and accounting functions.
- Bachelor's degree in business, engineering, or a related field preferred; or equivalent demonstrated knowledge, skills, and experience.
- Excellent verbal, nonverbal, and written communication skills.
- Strong customer service skills with proven experience in conflict resolution.
- Proven experience in negotiating outcomes that align with organizational strategies.
- Experience conducting and sharing market research.
- Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
- Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
- Able to balance overnight travel requirements of approximately 15% to 20% per year.
- Must be able to pass a Department of Transportation physical in order to drive Sales truck while pulling trailers to demonstrate products to dealers while traveling.
- Medical Insurance (PPO + HDHP options)
- Dental Insurance
- Vision Insurance
- Critical Illness Insurance
- Accident Insurance
- Supplemental Life Insurance (Employee, Spouse and Children)
- 401(k) contribution after 30 days + company match on first 3%
- Weekly Accrued PTO
- Company Paid Short Term and Long Term Disability
- Company Paid Life Insurance
- Reimbursement Program for RX Safety Glasses & Steel Toe Boots/shoes
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