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Community Associate

4 weeks ago

Eau Claire, Wisconsin, United States Regus Management Group, LLC Full time

About the Role

We are seeking a highly skilled and customer-focused Community Associate to join our team at Regus Management Group, LLC. As a Community Associate, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide proactive and reactive customer support, addressing queries and concerns in a timely and professional manner.
  • Work closely with clients to understand their needs and preferences, tailoring our services to meet their requirements.
  • Manage and maintain accurate records of client interactions, ensuring seamless communication and follow-up.
  • Collaborate with the Community Manager to plan and execute events, promotions, and initiatives that drive client engagement and retention.
  • Contribute to the development and implementation of strategies to improve customer satisfaction and loyalty.

About You

We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. You should have a strong ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Previous customer service experience is essential, with a proven track record of delivering exceptional results and exceeding customer expectations.

What We Offer

  • A competitive total compensation package, including a quarterly bonus plan program and an hourly rate of $17.
  • A bright and inspiring work environment, with opportunities for professional growth and development.
  • A comprehensive benefits package, including paid time off, sick leave, and 11 paid company holidays per calendar year.
  • A professional workplace community, with a focus on work-life balance and employee well-being.