Technical Support Field Service Specialist
3 weeks ago
Job Summary:
Toshiba International Corporation is seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and repair services for Toshiba products in the field.
Key Responsibilities:
- Provide customer telephone technical support assistance
- Assist other service personnel with troubleshooting, repair, and product application problems
- Train customers and Toshiba employees on product trouble shooting, repair, and application
- Maintain and update a central library of product manuals and engineering design change data for the Field Service Department
Requirements:
- Skilled in troubleshooting and repair of group's products
- Minimum of one year's experience in trouble shooting and repair
- Has attended most in-house service training schools for products
Work Environment:
The Field Service Engineer will work in a fast-paced environment, providing technical support and repair services for Toshiba products in the field. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Physical Requirements:
The Field Service Engineer will be required to perform all physical functions normally associated with an electrical worker at a start-up construction site, including lifting, climbing, bending, pushing, pulling, working in cramped locations, and in dusty non-climatically controlled situations.
Travel:
The Field Service Engineer will be required to travel up to 15% to 25% of the time.
Education/Certification:
Prefer one of:
- Technical university degree/Associates degree
- Military power electrical training program
- or electrical apprenticeship program
Skills & Experience:
Skilled in troubleshooting and repair of group's products
Minimum of one year's experience in trouble shooting and repair
Has attended most in-house service training schools for products
Tools/Equipment:
Common hand/power tools, electronic test equipment, chart recorders, high voltage test equipment, programmers for micro processor based equipment such as PLC's, and computers
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