Medical Front Desk Coordinator
7 days ago
The Jaylorin Group Inc is seeking a highly organized and customer-focused Medical Front Desk Coordinator to join our team.
Salary: $45,000 - $60,000 per year
Key ResponsibilitiesPatient Check-In and Check-Out
- Greet patients warmly upon arrival and guide them through the check-in process.
- Verify and update patient demographic information, insurance details, and contact information.
- Collect co-payments and provide receipts.
- Efficiently manage the check-out process, scheduling follow-up appointments, and providing necessary information.
Appointment Scheduling
- Schedule patient appointments, ensuring optimal utilization of clinic resources.
- Coordinate with healthcare providers to accommodate urgent or emergency appointments.
- Manage the appointment calendar, making adjustments as needed.
Communication
- Answer and direct incoming phone calls, providing information or forwarding calls to the appropriate staff.
- Respond to patient inquiries regarding clinic services, policies, and procedures.
- Relay messages accurately and promptly to healthcare professionals.
Patient Records and Documentation
- Maintain accurate and up-to-date electronic health records (EHR) for all patients.
- Ensure the confidentiality and security of patient information.
- Prepare and organize patient paperwork, including medical forms and insurance documents.
Insurance Verification
- Verify patient insurance coverage and eligibility.
- Obtain pre-authorization for procedures or treatments, if required.
- Assist patients with insurance-related inquiries and concerns.
Customer Service
- Provide a positive and welcoming experience for patients, addressing their needs with empathy and professionalism.
- Handle patient complaints or concerns, escalating issues when necessary.
- Collaborate with healthcare providers and staff to resolve patient-related issues.
Administrative Support
- Assist with administrative tasks, including filing, data entry, and maintaining a neat and organized front desk area.
- Participate in staff meetings, training sessions, and professional development opportunities.
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