Program Coordinator
3 weeks ago
Facilitate a positive and engaging experience for participants in our Learn to Skate program. This role involves overseeing multiple program hours, both on and off site, and providing exceptional customer service and administrative support.
Key Responsibilities:- Support and assist the Program Director's efforts, directives, and initiatives.
- Supervise and/or execute programming hours.
- Prepare and/or organize programs and events.
- Deliver customer service, experience management, and support both onsite and offsite.
- Set up and maintenance of customer touchpoints, including lobby and area setup during programs, registration portals, website pages, promotional materials, and social media.
- Cultivate the FMC Skating Community within the rinks assigned.
- Assist with events such as Session Special Events, Exhibitions, Spring Show, partner events, community events, public skate events, etc.
- High school diploma or GED.
- A minimum of two years of paid Instructor experience in either Figure Skating or Hockey.
- One of the following proficiencies as a skater: Passed ISI Freestyle 4, Passed USFS Preliminary, or Participated in at least 2-3 years of formal league play.
- Outstanding customer service skills.
- A self-starter with ability to take direction and prioritize tasks from supervisors.
- Ability to communicate effectively both verbally and in writing, with a variety of individuals.
- Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively while meeting deadlines.
- Intermediate proficiency in Microsoft Office; ability to process data and compile reports.
- Flexibility to work varying hours especially as seasons and service needs change.
- $22.00 per hour.
- Current ISI Professional Membership.
- Current Professional Liability Insurance.
- ISI Judges Certification.
- Completion of FMC Training Modules for CES, Instructor, Supervisor, and CPR/First Aid Certification.
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