Operational Director

5 days ago


Raleigh, North Carolina, United States Alpaca Chicken Full time
Operational Strategy and Leadership

As the VP of Operations at Alpaca Chicken, you will lead the development and implementation of operational strategies that drive growth, enhance the customer experience, and optimize operational performance across all locations. Your expertise will be crucial in formulating and implementing strategies to enhance operational efficiency and drive growth, as well as ensuring all food safety and quality standards are met.

Key responsibilities include managing and mentoring district managers and store leadership teams, establishing and tracking key performance indicators (KPIs), and designing and implementing training programs to enhance team skills and ensure adherence to operational standards. You will also oversee supply chain operations, manage the operational budget, and collaborate with marketing and customer service teams to enhance the guest experience. Additionally, you will ensure all locations adhere to health and safety regulations, company policies, and industry standards.

Requirements
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field; MBA preferred.
  • 10+ years of experience in operations management, preferably in the QSR industry, with a proven track record in a leadership role.
  • Strong understanding of food safety regulations and quality assurance processes.
  • Excellent analytical and problem-solving skills.
  • Exceptional leadership, communication, and interpersonal abilities.
  • Proficiency in operational software and tools.
  • Bi-lingual in Spanish preferred.

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