Personal Banker

1 week ago

Mesa, Arizona, United States WELLS FARGO BANK Full time
About Wells Fargo

Wells Fargo is a leading financial services company that offers a wide range of banking and financial services to individuals, businesses, and institutions. We are committed to helping our customers achieve their financial goals and succeed in life.

Job Summary

We are seeking an Associate Personal Banker to join our team in Mesa, AZ. As a Personal Banker, you will be responsible for providing exceptional customer service and building relationships with our customers. You will work closely with our customers to understand their financial needs and provide personalized solutions to help them achieve their goals.

Key Responsibilities
  • Provide exceptional customer service and build relationships with customers
  • Understand customer financial needs and provide personalized solutions
  • Work closely with customers to open new accounts, complete service requests, and submit credit applications
  • Develop knowledge of bank products and services to connect customers with their needs
  • Interact with customers to demonstrate care and build relationships
  • Provide options for bank products and services to customers
  • Refer customers' financial needs to other bankers and partners as needed
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems
  • Experience proactively engaging with customers through outreach via phone or email
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate
  • Experience working with others on a team to meet customer needs
  • Experience fostering and developing strong customer relationships
  • Ability to build strong relationships with internal partners
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Ability to interact with integrity and professionalism with customers and team members
What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are committed to helping our employees succeed in their careers and achieve their goals.

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to diversity, equity, and inclusion in the workplace and believe that a diverse and inclusive workplace is essential to our success.

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