Customer Service Representative

4 weeks ago

Phoenix, Arizona, United States Wells Fargo Full time
About Wells Fargo

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company culture is built on a foundation of teamwork, integrity, and respect for the well-being of our customers and employees. We're committed to helping our customers succeed financially by delivering a convenient and accessible banking experience. If you're looking for a career that offers a sense of purpose and fulfillment, we encourage you to explore our opportunities.

About this Role

We're seeking a Teller to join our Consumer, Small & Business Banking division, as a part of our National Branch Network. As a Teller, you will play a critical role in providing exceptional customer service and helping our customers achieve their financial goals. You will be responsible for processing transactions, answering customer questions, and making introductions to bankers. If you enjoy working with people and are passionate about delivering a world-class customer experience, we encourage you to apply.

Key Responsibilities

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/English
Customer service focus with experience handling complex transactions across multiple systems
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and team members
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

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