Treasury Services Support Specialist
21 hours ago
Join our team at Bank & Investment Group as a Treasury Services Support Specialist, where you will play a critical role in providing exceptional support to our members and branch personnel. As a key member of our Treasury Team, you will be responsible for assisting with the processing of ACH, wire transfers, positive pay files, and other cash management products.
Key Responsibilities:- Assist members with processing steps for originating ACH, initiating wire transfers, and positive pay files.
- Provide support to corporate members with online banking and other cash management products.
- Monitor Treasury Service email folders for member and branch inquiries.
- Offer online support to members via secure email channels.
- Collaborate with the Treasury Services Implementation team as needed.
- Stay up-to-date with system functionality enhancements and releases.
- Perform other duties and departmental functions as assigned.
- Excellent member service skills and interaction etiquette.
- Strong computer skills, including proficiency in Microsoft Office and Excel.
- Excellent organizational skills and attention to detail.
- Strong time management skills and ability to multitask.
- Treasury/cash management experience and knowledge of payment systems.
- One to two years of payment experience, preferably in origination and receiving.
- Call center experience and ability to work in a fast-paced environment.
- One year of previous banking experience.
- Ability to express ideas through verbal and written communication.
- Ability to exert up to 10 pounds of force occasionally and sit for most of the workday.
- Close visual acuity to perform tasks such as data analysis and documentation preparation.
- Work in a standard office environment with minimal exposure to adverse conditions.
Bank & Investment Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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