Customer Service Representative

1 week ago


Hopkins, Minnesota, United States Securitas Electronic Security Inc Full time
Job Description:

We are seeking a highly skilled Customer Service Representative to join our team at Securitas Electronic Security Inc. This is an exciting opportunity to provide top-notch customer service and support to our clients.

Key Responsibilities:
  • Handle a high volume of inbound calls from customers, technicians, and field personnel
  • Build and maintain accurate account data, troubleshoot with technicians, and communicate effectively with customers
  • Respond to daily emails with excellent email etiquette and utilize available resources to perform daily job responsibilities
  • Process and respond to all customer requests received via phone and email
  • Provide exceptional customer service to every contact, adhering to the company's core values of Integrity, Vigilance, and Helpfulness
Requirements:
  • High School Diploma or Equivalent required
  • 6+ months of customer service and/or call center experience preferred
  • Excellent written and verbal communication skills
  • Reading comprehension with attention to detail
  • Ability to work collaboratively with departmental leadership and interact with employees from various backgrounds and experience levels
Salary and Benefits:

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. Securitas offers comprehensive benefits including Medical, Dental, Vision, and Life Insurance, Company Paid Short Term and Long-Term Disability, 401K with 60% Match up to 6% of salary, Paid vacation, holiday, and sick time, Educational Assistance, Exceptional growth opportunities, and Wide variety of employee discounts on travel, equipment, and more.

About Us:

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our company offers a wide range of benefits, career development opportunities, and a positive work environment.



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