Customer Service Representative
2 days ago
Customer Service Representative Job Description
We are seeking a highly skilled and motivated Customer Service Representative to join our team at American Cash Advance Company in Shreveport, LA.
Key Responsibilities:
- Maintain positive customer relationships and create business contacts for company growth.
- Mail letters to customers to encourage payment of delinquent accounts.
- Confer with customers in-person and by telephone to determine the reason for overdue payment and review terms of the contract.
- Contact delinquent account customers in person and record and communicate information about the status of collection efforts.
- Sort and file correspondence and receive payments and post amounts paid to customer accounts.
Desired Skills:
- Computer skills and proficiency in Microsoft Office Word/Excel.
- Problem-solving and communication skills, both written and oral.
- Cash handling and organizational skills.
- Teamwork and ability to balance team and individual responsibilities.
Competencies:
- Ethics and integrity, treating people with respect and keeping commitments.
- Follows policies and procedures and dresses appropriately for the position.
- Attendance and punctuality, being consistently at work and on time.
- Follows instructions and takes responsibility for own actions.
- Safety and security, observing safety and security procedures.
Requirements:
- Valid driver's license and dependable transportation.
- Ability to pass a background screening, including driving record.
Submit your resume today
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