Customer Service Representative

2 days ago


Towanda, Kansas, United States American Cash Advance Company Full time

Customer Service Representative Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at American Cash Advance Company in Shreveport, LA.

Key Responsibilities:

  • Maintain positive customer relationships and create business contacts for company growth.
  • Mail letters to customers to encourage payment of delinquent accounts.
  • Confer with customers in-person and by telephone to determine the reason for overdue payment and review terms of the contract.
  • Contact delinquent account customers in person and record and communicate information about the status of collection efforts.
  • Sort and file correspondence and receive payments and post amounts paid to customer accounts.

Desired Skills:

  • Computer skills and proficiency in Microsoft Office Word/Excel.
  • Problem-solving and communication skills, both written and oral.
  • Cash handling and organizational skills.
  • Teamwork and ability to balance team and individual responsibilities.

Competencies:

  • Ethics and integrity, treating people with respect and keeping commitments.
  • Follows policies and procedures and dresses appropriately for the position.
  • Attendance and punctuality, being consistently at work and on time.
  • Follows instructions and takes responsibility for own actions.
  • Safety and security, observing safety and security procedures.

Requirements:

  • Valid driver's license and dependable transportation.
  • Ability to pass a background screening, including driving record.

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