Technical Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at InsideHigherEd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring seamless communication with our team.
Key Responsibilities
- Troubleshoot Technical Issues
- Identify and resolve technical issues related to software, hardware, audiovisual, and networking equipment.
- Use technical expertise to troubleshoot and resolve complex technical problems.
- Provide Excellent Customer Service
- Communicate technical information to clients in a clear and concise manner.
- Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
- Collaborate with Team Members
- Work closely with team members to resolve technical issues and provide support.
- Collaborate with other departments to ensure seamless communication and resolution of technical issues.
- Stay Up-to-Date with Technical Knowledge
- Stay current with the latest technical trends and advancements.
- Participate in ongoing training and professional development to enhance technical skills and knowledge.
Requirements
- Education
- Associate's degree or equivalent experience.
- Experience
- 3 years of relevant technical support experience.
- Skills
- Technical expertise in Windows desktop operating systems and desktop business software.
- Experience with Macintosh desktop operating systems and desktop business software.
- Knowledge of Google products, such as Google Docs, Google Mail, and Google Drive.
- Experience supporting networked printers.
- Knowledge of audiovisual equipment and systems.
- Basic knowledge of wired and wireless networks, IP addresses, and DHCP.
- Excellent communication and customer service skills.
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