Technical Support Specialist

1 week ago


Oxford, United States InsideHigherEd Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at InsideHigherEd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring seamless communication with our team.

Key Responsibilities

  • Troubleshoot Technical Issues
    • Identify and resolve technical issues related to software, hardware, audiovisual, and networking equipment.
    • Use technical expertise to troubleshoot and resolve complex technical problems.
  • Provide Excellent Customer Service
    • Communicate technical information to clients in a clear and concise manner.
    • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Collaborate with Team Members
    • Work closely with team members to resolve technical issues and provide support.
    • Collaborate with other departments to ensure seamless communication and resolution of technical issues.
  • Stay Up-to-Date with Technical Knowledge
    • Stay current with the latest technical trends and advancements.
    • Participate in ongoing training and professional development to enhance technical skills and knowledge.

Requirements

  • Education
    • Associate's degree or equivalent experience.
  • Experience
    • 3 years of relevant technical support experience.
  • Skills
    • Technical expertise in Windows desktop operating systems and desktop business software.
    • Experience with Macintosh desktop operating systems and desktop business software.
    • Knowledge of Google products, such as Google Docs, Google Mail, and Google Drive.
    • Experience supporting networked printers.
    • Knowledge of audiovisual equipment and systems.
    • Basic knowledge of wired and wireless networks, IP addresses, and DHCP.
    • Excellent communication and customer service skills.


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