Sales Associate

3 weeks ago

Glencoe IL, United States Crate&Barrel Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Crate&Barrel. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a strong visual merchandising presence on the sales floor, and driving sales growth through subject matter expertise in assigned areas.

Key Responsibilities
  • Support and maintain store sales and service goals and standards as communicated by the sales manager or sales team lead.
  • Lead by example and support store management in holding self and others accountable for store profitability and safe work practices.
  • Maintain a strong, visible and positive presence on the sales floor.
  • Support all efforts and initiatives across all business channels implemented by the company.
  • Support the company's mission and goals, including applicable key performance indicators (KPIs).
  • Learn company products and be able to effectively communicate to customers.
Requirements
  • 1+ years customer service or retail experience.
  • High school diploma/GED or equivalent.
  • Experience with Microsoft Office, Google applications, computer systems and tablet devices.
  • 6+ months customer service or retail experience preferred.
  • Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork.
  • Promote the brand by engaging customers in creative activities and demonstrations.
  • Ensure full understanding and awareness of all current product and product information.
  • Maintain awareness of all intranet communications, current advertising, promotions and other marketing initiatives.
  • Develop, share and apply product expertise.
  • Possess a complete understanding of and comply with all store processes.
  • Assist the sales manager or sales team lead with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase.
  • Engage in, maintain and support store safety standards and training.
  • Possess a clear understanding of the visual merchandising concepts and standards to engage customers and associates with the product.
  • Possess a complete understanding of applicable company systems, policies and procedures.
  • Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Crate and Barrel/CB2 Associate Guide/Hudson Grace Guide.

Crate&Barrel is an equal opportunity employer and welcomes applications from diverse candidates. If you need a reasonable accommodation for any part of the application process, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

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