VP, Consumer Bank Operations Transformation Lead

4 days ago


Charlotte, North Carolina, United States Synchrony Full time
Job Description:

Role Summary/Purpose:

The VP, Consumer Bank Operations Transformation will report to the SVP, Operations - Consumer Bank. This role will play a critical part in overseeing and managing the complex transformation of the Consumer Bank Operations teams. This role is a strategic position supporting the banking operations servicing our customers with over $70 billion in deposits. This role will partner with Bank Senior Leadership Team (SLT) to create and deliver on the strategic operational roadmap.

Key Responsibilities:
  • Develop comprehensive daily, monthly, and annual reporting, including top-level project plans, defining scope, goals, deliverables, and resource requirements.
  • Lead cross-functional teams to ensure effective project execution.
  • Monitor and track project progress, identifying and addressing potential risks and issues.
  • Collaborate with internal stakeholders, including finance, IT, and business units, to gather reporting on department metrics and transformation projects impacting the Consumer Bank.
  • Communicate project updates and status reports to stakeholders, ensuring transparency and addressing concerns.
  • Collaborate with Consumer Bank Operations leaders to allocate and optimize resources effectively to achieve project goals.
  • Identify and assess project risks, developing and implementing risk mitigation strategies.
  • Serve as a resource and key team member on various project teams, leveraging knowledge of the consumer banking operations and business strategy to drive transformative change.
  • Create a roadmap, management routines, updates to the rest of the enterprise, and regulators on Bank Operational performance and transformation progress.
Qualifications/Requirements:
  • Bachelor's Degree and 7 years of work experience in financial services, or in lieu of a degree, 11 years of experience leading cross-functional teams in the consumer banking industry.
  • Minimum of 5 years of experience in Consumer Banking.
  • Minimum of 5 years project management managing multiple programs/projects simultaneously.
  • Relevant certifications (e.g., PMP) are a plus.
  • Experience in delivering cross-functional and transformational initiatives.
Desired Characteristics:
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Strong quantitative skills with experience creating data-driven recommendations.
  • Project management skills with the ability to manage multiple programs through a team-based approach in a fast-paced environment.
  • Comfort working with and presenting to senior executives across the organization.

Grade/Level: 13

Salary Range: $130,000.00 USD Annual

Eligibility Requirements:

  • You must be 18 years or older.
  • You must have a high school diploma or equivalent.
  • You must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process.
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.


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