Service Administrator Specialist
7 days ago
We are seeking a skilled Service Administrator to join our team at Dobbs Equipment in Fort Myers. This is a unique opportunity to work with heavy equipment and provide exceptional customer service.
Job Responsibilities- Customer Support
- Handle phone calls, advise customers on technical problems, and schedule customer service needs.
- Work Order Management
- Assist in opening and closing of work orders to ensure timely completion.
- Appraisal and Quotes
- Assist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the required service, both in parts and labor.
- Scheduling and Coordination
- Hold weekly open work order update calls with top 10-15 accounts and assist in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
- Warranty Claims
- Assist in processing warranty claims.
- Work Procedures
- Assist in establishing or adjusting work procedures to meet schedules and deadlines.
- Certifications
- A valid driver's license and Forklift Certification are required.
- Experience and Skills
- At least one year of experience in customer service, administrative support, or a related field is preferred.
- Education
- A high school diploma or equivalent with one year of post-high school education in heavy equipment or two years of mechanical experience as a service technician is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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