Patient Service Representative

2 weeks ago


Chicago, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients and families.

Key Responsibilities
  • Patient Services:
    • Provide efficient and high-quality service to patients, including registration, scheduling, and answering phone calls.
    • Coordinate patient appointments and ensure accurate and timely communication with patients and healthcare providers.
    • Resolve patient inquiries and concerns in a professional and courteous manner.
    • Ensure accurate and timely entry of patient information into our electronic medical record system.
  • Billing Services:
    • Ensure accurate and timely billing and follow-up on missing information.
    • Review encounter forms for accuracy and completeness, and check with healthcare providers for missing information.
    • Enter patient charges into our electronic medical record system according to established policies and procedures.
  • Medical Record Services:
    • Ensure accurate and timely maintenance of patient medical records.
    • Release patient information from records according to corporate policies and procedures.
    • Maintain confidentiality of patient information at all times.
Requirements
  • High school diploma or equivalent required.
  • One to two years of related customer service experience preferred.
  • Experience handling difficult customer interactions preferred.
  • Working knowledge of electronic medical record systems and scheduling software preferred.
  • Strong communication and problem-solving skills required.
Working Conditions
  • Ability to work in a fast-paced, high-volume environment.
  • Ability to lift up to 35 pounds without assistance.
  • Ability to work under stressful conditions with demanding customers.


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