Program Operations Specialist
4 days ago
We are seeking a highly skilled Program Operations Specialist to join our team at the National Safety Council. As a key member of our organization, you will play a critical role in ensuring the effective management and delivery of our programs.
About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to join our team and contribute to our mission of saving lives and preventing injuries. The Program Operations Specialist will be responsible for coordinating day-to-day operations, managing program processes, and providing administrative support to ensure the smooth delivery of our services.
Key Responsibilities:- Program Coordination: Ensure the effective coordination and management of state program(s), including monitoring regulatory compliance and maintaining accurate records.
- Training Delivery: Work closely with training centers and instructors to deliver high-quality training programs, ensuring that all necessary documentation is completed and maintained.
- Customer Support: Provide exceptional customer service, responding to inquiries and resolving issues promptly and professionally.
- Process Improvement: Continuously evaluate and improve program processes, identifying opportunities for efficiency gains and implementing changes as needed.
To succeed in this role, you will need:
- A bachelor's degree and at least 2 years of relevant experience or an associate's degree with 3-5 years of relevant experience.
- Excellent verbal and written communication skills, with the ability to build strong relationships with colleagues, customers, and external partners.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Proficiency in Microsoft Office Suite or related software, with experience in a team lead or leadership role in a call center or customer service environment.
In return for your hard work and dedication, we offer a competitive salary of $24.50 per hour, plus a range of benefits, including:
- A minimum of 20 PTO days accrued in the first year, plus 11 paid holidays.
- Flexible work arrangements to support your work-life balance.
- Comprehensive medical, dental, vision, and life insurance plans.
- Flex spending accounts for medical and dependent care.
- A 403(b) retirement plan with employer match up to 6%.
We are an equal opportunity employer committed to diversity, equity, and inclusion. If you are passionate about making a difference in the safety profession and have the skills and experience to succeed in this role, please apply now
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