Program Operations Specialist

4 days ago


Syracuse, New York, United States National Safety Council Full time
Unlock Your Potential with the National Safety Council

We are seeking a highly skilled Program Operations Specialist to join our team at the National Safety Council. As a key member of our organization, you will play a critical role in ensuring the effective management and delivery of our programs.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to join our team and contribute to our mission of saving lives and preventing injuries. The Program Operations Specialist will be responsible for coordinating day-to-day operations, managing program processes, and providing administrative support to ensure the smooth delivery of our services.

Key Responsibilities:
  • Program Coordination: Ensure the effective coordination and management of state program(s), including monitoring regulatory compliance and maintaining accurate records.
  • Training Delivery: Work closely with training centers and instructors to deliver high-quality training programs, ensuring that all necessary documentation is completed and maintained.
  • Customer Support: Provide exceptional customer service, responding to inquiries and resolving issues promptly and professionally.
  • Process Improvement: Continuously evaluate and improve program processes, identifying opportunities for efficiency gains and implementing changes as needed.
About You

To succeed in this role, you will need:

  • A bachelor's degree and at least 2 years of relevant experience or an associate's degree with 3-5 years of relevant experience.
  • Excellent verbal and written communication skills, with the ability to build strong relationships with colleagues, customers, and external partners.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Proficiency in Microsoft Office Suite or related software, with experience in a team lead or leadership role in a call center or customer service environment.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $24.50 per hour, plus a range of benefits, including:

  • A minimum of 20 PTO days accrued in the first year, plus 11 paid holidays.
  • Flexible work arrangements to support your work-life balance.
  • Comprehensive medical, dental, vision, and life insurance plans.
  • Flex spending accounts for medical and dependent care.
  • A 403(b) retirement plan with employer match up to 6%.

We are an equal opportunity employer committed to diversity, equity, and inclusion. If you are passionate about making a difference in the safety profession and have the skills and experience to succeed in this role, please apply now



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