Account Representative

2 days ago

Gilbert, Arizona, United States Mariner Finance Full time
Job Title: Account Representative

Are you a goal-oriented individual looking to start your career at a leading consumer finance organization? Mariner Finance is seeking a highly motivated and customer-focused Account Representative to join our team.

Job Summary:

We are looking for a skilled and results-driven individual to support our branch operations by learning the functions of consumer finance and demonstrating proficiency in sales and delinquency targets. As an Account Representative, you will provide exceptional customer service, process credit loan applications, and analyze credit and financial information for current and potential customers.

Responsibilities:
  • Provide exceptional customer service by proactively solving problems and presenting loan solutions based on customer needs.
  • Process credit loan applications and analyze credit and financial information for current and potential customers.
  • Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
  • Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
  • Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
  • Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Requirements:
  • Minimum of one (1) year of experience in a customer service or sales position.
  • High school diploma or equivalent.
  • Reliable transportation required.
  • Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
  • Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
  • Ability to complete essential duties/functions in a timely, accurate manner.
  • Demonstrated problem-solving skills and interpersonal skills in demanding situations.
Preferred Qualifications:
  • Cash Handling, selling and/or collecting experience.
  • Some college coursework.
  • Bilingual fluency in Spanish/English.
Benefits:
  • Competitive hourly rate commensurate with skills and experience.
  • Eligibility for a competitive incentive program based on individual and company performance.
  • Comprehensive benefits package, including health insurance, vision insurance, dental insurance, and 401(k) matching contributions.

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.

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