Market Operations Manager
6 days ago
We are a trusted workplace for team members to be their whole selves at work, committed to positively impacting the lives of all whom we touch.
At Interstate Batteries, you have the chance to excel in your career and enjoy a great work-life balance. We prioritize our team members' wellbeing, providing them with the tools and services needed to succeed in every area of life.
Purpose of JobThis leadership position plays a critical role in managing company-owned distributorships to meet or exceed operational and financial goals, including revenue generation and lead acquisition strategies.
Key Responsibilities:- Accountable for profitable management of the operation, ensuring alignment with business objectives.
- Review and analyze weekly scorecards and monthly financials to identify variances from budgeted targets and implement corrective actions.
- Effectively manage accounts receivable, maintaining acceptable levels and developing action plans for underperforming accounts.
- Participate in annual budget development and manage inventory levels to support sales growth.
- Identify and address root causes of inventory deviations through data analysis and implement corrective actions.
- Optimize Dealer Inventory Optimization (DIO) processes for maximum sales efficiency.
- Monitor market trends using smart dashboard tools and develop strategies to address declining markets.
- Nurture relationships with key account decision-makers and maintain strong customer connections.
- Manage dealer erosion and stay up-to-date on product and service competition.
- Investigate customer complaints, respond promptly, and work with the sales team to acquire new business within the region.
- Communicate enterprise initiatives, IoT goals, and regional objectives to operation staff, fostering clarity and alignment.
- Establish regular meetings with operation staff and provide performance reviews to ensure continuous growth and improvement.
- Hire and promote individuals based on proven behaviors aligned with enterprise requirements and competencies.
- Manage labor resources effectively, meeting utilization objectives and providing training and coaching to develop team members' knowledge and skills.
- Ensure data integrity and timely submissions into reporting systems.
- Maintain compliance with IOT standard operating procedures, including OSHA and DOT regulations.
- Develop best practices to enhance productivity, efficiency, and revenue growth.
- Implement optimized routing procedures to maximize equipment and manpower utilization.
- Minimum 5 years of proven managerial experience.
- Previous experience in a warehouse or distribution environment is beneficial.
- Proficiency in computer applications, including Microsoft Office (Word, Excel).
- Familiarity with battery or automotive systems is advantageous.
- Excellent communication, teamwork, and problem-solving skills.
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