Shift Leader
3 weeks ago
Job Summary:
As a Shift Leader at Dunkin', you will be responsible for supervising restaurant operations on a shift-by-shift basis. You will assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin'.
Responsibilities Include:
- Work in a Team Environment
- a. Support a respectful team environment
- b. Communicate shift priorities, goals and results with team members
- c. Support the training of crew members as requested
- d. Provide coaching and feedback to crew members
- Maintain Operational Excellence
- a. Create and maintain a guest first culture in the restaurant
- b. Resolve guest issues
- c. Ensure Brand standards, recipes, and systems are executed
- d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive Profitability
- a. Drive sales goals and results
- b. Execute restaurant standards and marketing initiatives
- c. Manage cash over/short during shift
- d. Ensure all products are prepared according to Brand standards
Requirements:
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- High School diploma or equivalent, preferred
Competencies:
- Guest Focus
- a. Understands and exceeds guest expectations, needs and requirements
- b. Develops and maintains guest relationships
- c. Displays a sense of urgency with guests
- d. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- e. Resolves guest concerns by following Brand recommended guest recovery process
- Passion for Results
- a. Sets and maintains high standards for self and others, acts as a role model
- b. Consistently meets or exceeds goals
- c. Contributes to the overall team performance; understands how his/her role relates to others
- Problem Solving and Decision Making
- a. Identifies and resolves issues and problems
- b. Uses information at hand to make decisions and solve problems; includes others when necessary
- Interpersonal Relationships & Influence
- a. Develops and maintains relationships with team
- b. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Physical Requirements:
- Able to lift 30to 50LBS
-
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