Shift Leader

3 weeks ago


Lino Lakes, Minnesota, United States Dunkin' Full time

Job Summary:

As a Shift Leader at Dunkin', you will be responsible for supervising restaurant operations on a shift-by-shift basis. You will assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin'.

Responsibilities Include:

  • Work in a Team Environment
    • a. Support a respectful team environment
    • b. Communicate shift priorities, goals and results with team members
    • c. Support the training of crew members as requested
    • d. Provide coaching and feedback to crew members
  • Maintain Operational Excellence
    • a. Create and maintain a guest first culture in the restaurant
    • b. Resolve guest issues
    • c. Ensure Brand standards, recipes, and systems are executed
    • d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Drive Profitability
    • a. Drive sales goals and results
    • b. Execute restaurant standards and marketing initiatives
    • c. Manage cash over/short during shift
    • d. Ensure all products are prepared according to Brand standards

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • High School diploma or equivalent, preferred

Competencies:

  • Guest Focus
    • a. Understands and exceeds guest expectations, needs and requirements
    • b. Develops and maintains guest relationships
    • c. Displays a sense of urgency with guests
    • d. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
    • e. Resolves guest concerns by following Brand recommended guest recovery process
  • Passion for Results
    • a. Sets and maintains high standards for self and others, acts as a role model
    • b. Consistently meets or exceeds goals
    • c. Contributes to the overall team performance; understands how his/her role relates to others
  • Problem Solving and Decision Making
    • a. Identifies and resolves issues and problems
    • b. Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal Relationships & Influence
    • a. Develops and maintains relationships with team
    • b. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Physical Requirements:

  • Able to lift 30to 50LBS

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