Front Desk Overnight Representative
1 week ago
Omni Hotels & Resorts is seeking a skilled Front Desk Overnight Agent to join our team at the Orlando Resort at Championsgate. As a key member of our front office team, you will be responsible for ensuring a seamless guest experience during overnight hours.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest check-ins and check-outs, ensuring accuracy and attention to detail.
- Manage front desk operations, including handling cash and credit transactions, and maintaining a clean and organized workspace.
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure a smooth and efficient guest experience.
- Stay up-to-date on hotel policies, procedures, and services, and communicate this information to guests as needed.
- Participate in ongoing training and development to enhance skills and knowledge.
- Previous experience in a front office or customer service role, preferably in a luxury resort setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work independently and as part of a team, with a strong attention to detail and organizational skills.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to stand for prolonged periods and work in a fast-paced environment.
Omni Hotels & Resorts offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
", "Company Overview": "Omni Hotels & Resorts is a leading hospitality company with a portfolio of luxury and upscale hotels across the United States. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.", "Contact Information": "If you are interested in applying for this position, please submit your application through our website or email us at [insert email address]."}-
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