Overnight Front Desk Associate

4 weeks ago

Merrimack, New Hampshire, United States Planet Fitness Full time
About the Overnight Front Desk Associate Role

Overview:

At Planet Fitness, our mission is to provide a high-quality fitness experience in a welcoming, judgement-free environment. As an Overnight Front Desk Associate, you will play a crucial role in achieving this mission by delivering exceptional customer service to our members, prospective members, and guests.

Responsibilities:

  • Greet members and guests as they enter and exit the club, assisting them with any questions or concerns.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas, quickly fixing any safety/policy issues and addressing cleanliness concerns.
  • Promptly address maintenance and facility concerns, such as broken and/or missing equipment.

Qualifications:

  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Basic computer proficiency.

Physical Demands:

  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.

Why Join Planet Fitness?

  • Medical, Dental, and Vision Insurance.
  • Vacation/Sick Time/Holiday Pay.
  • Free Black Card Membership.
  • 401(k) Retirement Savings Plan.
  • Term Life Insurance.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

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