Superintendent of Railroad Operations
3 weeks ago
The Massachusetts Bay Transportation Authority seeks a highly skilled Superintendent of Railroad Operations to oversee the day-to-day and long-range functions of the commuter rail. This role will ensure contractor compliance with contract requirements, focusing on the delivery of service and continuous improvements to the Commuter Rail system.
Duties and Responsibilities- Investigate and analyze on-time performance and capacity issues to identify trends and make recommendations for improved performance.
- Plan and recommend railroad crew and equipment assignments to ensure efficient service delivery.
- Monitor and direct the Commuter Rail contracted operator to plan and recommend railroad crew and equipment assignments.
- Coordinate with the commuter rail and other departments to plan and deliver transportation services, including scheduling, alternative service plans, delay mitigation, and service delivery improvements.
- Confer with other MBTA officials and departments to prioritize daily work activities and long-term planning that may affect commuter rail passengers.
- Coordinate and direct the commuter rail contractor and host railroads in all phases of commuter rail service provision, including facilities, layovers, stations, and parking lots.
- Respond to customer complaints and conduct periodic reviews of performance measurements with the commuter rail.
- Conduct inspections of passenger trains and facilities to ensure effective and safe performance and conformance with operating rules, orders, recommendations, and requirements.
- Investigate and analyze field problems to develop and implement solutions following FRA and MBTA tariffs, regulations, and practices.
- Support the department in the development, negotiation, administration, and review of operating and other agreements with regional railroads, including Amtrak and area freight and excursion railroads.
- Provide support for the continued development and implementation of all applications in the Commuter Rail IT environment, including Train Records Management Systems, Automated Passenger Counters, and onboard Passenger Train Information Systems.
- Participate in the development of the Railroad Operations - Transportation Division budget.
- Assist with departmental community relations activities and the coordination of special events, such as the running of special trains.
- Ensure budgetary goals are met and that all work is performed in a timely and cost-effective manner.
- Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service.
- Drive a company or personal vehicle to visit work sites and assist at emergencies and/or events as needed.
- Respond to each inquiry from a customer, vendor, or co-worker in a courteous and professional manner.
- Work any and all shifts and/or locations as assigned or directed.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Perform all other duties and projects that may be assigned.
- A Bachelor's Degree from an accredited institution in Transportation, Engineering, Business, or a related field.
- Six years of experience in railroad operations transportation or maintenance and/or operations management.
- Two years of experience in a people management, leadership, and/or direct supervisory role.
- A valid Driver's License.
- Experience with FRA operations compliance.
- Effective organizational, analytical, and confidentiality skills.
- Working knowledge of Word, Excel, and PowerPoint applications.
- Excellent customer service and conflict resolution skills.
- The ability to provide internal and external customers with a courteous and professional experience.
- The ability to work any and all shifts and/or locations as assigned or directed.
- Be available to work twenty-four hours per day, seven days per week.
- A Bachelor's Degree from an accredited institution in Transportation, Engineering, Business, or a related field.
- Experience as a dispatcher or in operations management for a railroad.
- Experience with passenger train railroad operations and/or maintenance.
- Familiarity with FTA, FRA, NORAC, DPU, and NTSB policies and procedures.
- A High School Diploma or GED with an additional seven years of directly related experience substitutes for the bachelor's degree requirement.
- An associate degree from an accredited institution and an additional three years of directly related experience substitutes for the bachelor's degree requirement.
- A master's degree in a related subject substitutes for two years of general experience.
- A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
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