Restaurant General Manager

We are seeking a highly skilled and experienced General Manager to lead our restaurant team and drive business growth. As a General Manager, you will be responsible for overseeing all aspects of restaurant operations, including managing staff, maintaining high standards of customer service, and achieving sales and profit targets.

• Lead and manage a team of Restaurant Managers and Team Members to deliver exceptional customer service and achieve business objectives.
• Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase profitability.
• Manage staff performance, provide coaching and development opportunities, and ensure compliance with company policies and procedures.
• Monitor and control costs, manage budgets, and ensure accurate financial reporting.
• Collaborate with the Director of Operations to develop and implement business plans, strategies, and initiatives.
• Ensure compliance with all relevant laws, regulations, and company policies.

• 4-year college degree preferred.
• Minimum of 2 years of experience as a Restaurant Manager or Assistant General Manager with extensive knowledge of TGI Fridays recipes, policies, standards, theories, and successful results with past responsibilities.
• Possess business acumen and ability to manage P&L, budgets, and financial projections and analysis.
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of P.O.S. system and the back office systems to fulfill management functions.
• Must be able to walk and stand during entire shift.
• Frequent bending and stooping required.
• Must be able to lift up to 30 lbs.
• Must be able to read and write English.
• Must be able to hear well amongst loud background noise.

ASSESSING AND SELECTING TALENT: Effectively identifies and evaluates the talent within your restaurant in order to select individuals that exhibit pride, passion, and personality and to build top-performing teams.

· Proactively identifies strong candidates and sells TGI Fridays in order to get the best talent on board.

· Identifies high potential within the team in order to maximize internal promotes.

· Thinks strategically when making hiring decisions to get the right people in the right positions.

· Identifies great talent based on diverse backgrounds, skills, and abilities as well as common passion for the business.

· Effectively identifies gaps in talent and assembles the right mix of people (internally and externally) on the team to complement individual and group strengths.

· Utilizes selection tools and processes as guidelines to effectively assess and hire the right people for the team.

· Knows who top performers are and takes the necessary steps to engage and retain them.

COACHING FOR PERFORMANCE: Spends time guiding, teaching, and providing clear and directed feedback to your team to help them to grow and succeed.

· Provides guidance, direction, and mentoring to help managers/Team Members reach their full potential.

· Provides honest and upfront feedback that is specific, timely, and action-oriented.

· Uses relentless follow-up as a method of consistently encouraging and reinforcing effective performance.

· Critically evaluates managers/Team Members' unique developmental needs and builds plans to maximize strengths and improve weak areas.

· Identifies what managers/Team Members are doing well and provides positive reinforcement.

· Delegates tasks and projects to managers/Team Members in order to help them learn new skills that can prepare them for the next level.

LEADS AND INSPIRES OTHERS: Sets the example for the team by living the TGI Fridays credo and values; effectively influences and motivates them to reach goals.

· Acts with integrity in all restaurant and personal dealings; demonstrates consistency in words and actions.

· Demonstrates genuineness, openness, and approachability and consistently treats all Team Members and Guests with dignity and respect.

· Effectively manages stress level during difficult situations.

· Demonstrates the ability to understand and adjust leadership style to fit others' needs.

· Rallies and harnesses the energy within the restaurant by being present, upbeat, and engaged.

· Frequently and genuinely acknowledges and rewards strong performance.

· Knows when to step back and allow others to lead the charge on team initiatives.

FLEXIBLY ADAPTS AND MANAGES CHANGE: Keeps up with shifting business needs and embraces change in order to drive results.

· Responds quickly to changing needs and adapts as necessary to meet new challenges.

· Displays a positive, confident attitude for tackling new challenges and initiatives.

· Builds support and commitment among Team Members by explaining purpose and goals around organizational initiatives.

· Ensures that changes are fully integrated into operations and sustained over time.

· Perseveres through resistance to change with positive influence and firm accountability.

COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue.

· Creates open dialogue within the team that results in greater clarity and understanding of goals and expectations.

· Demonstrates effective listening by being available to Team Members and responding to needs and concerns.

· Communicates the why behind important goals and initiatives to gain buy-in.

· Respects the opinions of others; listens to comments and concerns with an open mind.

· Holds frequent meetings where information is shared freely with managers and Team Members.

· Takes advantage of opportunities to engage in one-on-one communication.

MANAGING EXECUTION: Sets performance standards and follows up relentlessly to ensure accountability for top-quality results.

· Ensures 100% compliance with standard operating procedures.

· Sets high standards and always looks to raise the bar.

· Follows up to ensure disciplined execution of procedures and sustained results by consistently communicating expectations and measuring outcomes.

· Delegates and follows up consistently in order to hold managers accountable.

· Confronts sub-par performance directly and holds people accountable for making improvements.

· Makes tough but necessary decisions in regards to discipline.

PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional Guest experience.

· Models exemplary hospitality by engaging regularly with the Guests and interacting in a positive, sincere manner.

· Encourages Team Members to focus efforts and attention on retaining Guests for repeat visits.

· Effectively balances Guest needs with TGI Fridays business needs.

· Utilizes unit performance data and Guest feedback to improve the Guest experience.

· Shows awareness of Guest needs and expectations; prevents problems before they occur.

· Follows up to ensure that Guest issues and complaints are addressed and resolved promptly.

MANAGING FINANCIAL RESULTS: Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results.

· Analyzes financial profit and loss results, Guest satisfaction measures, and other key performance data.

· Uses appropriate tools and resources to monitor location's performance and understands factors that affect success and growth.

· Partners with the DO to devise strategies to grow the business at their location.

· Establishes local brand visibility to drive sales, traffic, and return visits.

· Displays critical insight into the key drivers of business success.

· Makes financial needs an important consideration in plans and decisions.

DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency, and always keeps the best interests of the brand at heart when making decisions.

· Able to digest information quickly, boil it down, and identify relevant issues.

· Finds root causes in order to develop workable solutions to problems.

· Draws important connections and considers both short and long-term implications of decisions.

· Right or wrong – shows the willingness to make the call and accepts responsibility for decisions and results.

· Evaluates various solutions to problems before taking action.

· Acts quickly and decisively when needed based on the need and urgency of situation.

BASE WAGE MINIMUM: $60,000

BASE WAGE MAXIMUM: $100,000

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