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Customer Service Representative

4 weeks ago

Lubbock, Texas, United States Red Raider Outfitter Full time
Job OverviewRed Raider Outfitter is a renowned brand that has been a staple in the Texas Tech community for 42 years. Our design-driven approach creates authentic products that resonate with fans across the United States. With four locations in Lubbock, TX, and a sister store, CHROMETM, recognized as one of the top five trendiest boutiques in Texas, we continue to expand our presence. The E-commerce Specialist will play a crucial role in fostering a positive work environment, ensuring excellent customer satisfaction, and maximizing productivity. They will become well-versed in our back-end warehouse processing systems and e-commerce platform, creating a seamless experience for our guests. This position is located in Lubbock, TX, at our corporate office.

Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills