Automotive Department Manager Position with Competitive Salary
7 days ago
MEI Group Inc. is a reputable privately-owned group of companies based in the Dallas-Ft. Worth (DFW) region. With over 300 dedicated professionals, we have been successfully operating since 1992, renowned for our commitment to quality and expertise. Our company comprises 10 dealerships that operate under the buy here pay here model, offering customers the convenience of purchasing vehicles directly from us and obtaining financing in-house.
Job SummaryWe are seeking an experienced Automotive Service Manager to lead our service department in providing exceptional customer service, managing day-to-day operations, and achieving departmental goals. This role involves supervising a team of service department employees, managing daily communication with internal and external customers, and improving CSI for the service department.
Key Responsibilities:- Directly supervise and manage a team of service department employees.
- Manage daily communication with internal and external customers to ensure excellent customer service.
- Lead the final Quality Check for all vehicles completed to ensure high-quality standards.
- Improve customer satisfaction index (CSI) for the service department.
- Achieve daily, weekly, and monthly goals for the service department.
- Ensure adherence to shop processes, parts ordering procedures, intake, and closing of department-related workflow to company standards.
- 5-10 years of management experience in a high-volume service facility.
- 3-5 years of direct team management experience.
- Excellent customer service skills and ability to work with various personalities.
- Ability to use standard desktop applications such as Microsoft Office and internet functions.
- Strong analytical and problem-solving skills.
We offer a competitive salary range of $55,000-$62,000, depending on applicable skills, knowledge, and abilities. Additionally, we provide a comprehensive benefits package including Health, Life, Dental, and Vision Insurance, a 401k plan, paid holidays, and personal time off (PTO). We also offer a fully equipped onsite gym and TeleDoc services for our employees' health and convenience.
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