Leadership Role in Commercial Operations
3 weeks ago
The Commercial Operations Manager plays a pivotal role at Oldcastle Infrastructure, overseeing the order process from PO to delivery. This position involves managing the Engineering and Project Management team to process orders, communicate with customers, and collaborate with internal stakeholders efficiently and effectively.
Responsibilities- Lead distinct teams of project managers, inside sales, and technical install personnel to process orders, service customers, manage risk, and improve internal processes.
- Maintain a long-term schedule across all product lines.
- Develop, implement, and streamline processes to manage sales orders.
- Effectively forecast shipments on a monthly, quarterly, and annual basis.
- Review customer purchase orders to ensure compliance with approved price levels, terms, and cycle commitments, coordinating hand-off to Project Execution teams.
- Collaborate with other Oldcastle business units to drive process improvements, acting as a liaison between sales and manufacturing to predict demand and drive asset utilization and proactively manage COGs.
- Work closely with other departments to drive schedule attainment and resolve customer service issues.
- Proactively minimize, respond to, and negotiate customer back charges.
- Manage the change order process to minimize scope creep.
- Assume overall responsibility to deliver orders on-time and on budget.
Requirements
- 8+ years of industry experience, with a Bachelor's degree encouraged.
- 5+ years sales and/or operations management experience in an industrial or construction environment preferred.
- Demonstrated ability to read and understand blueprints and contracts.
- Strong business and financial acumen that translates to sound, profitable sales and business decisions.
- Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subcontractors, and government officials.
- Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.
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