Centralized Indexing Unit Operations Supervisor

6 days ago

Brooklyn, New York, United States New York City, NY Full time

Job Summary:

We are seeking a highly skilled and experienced Centralized Indexing Unit Operations Supervisor to join our team in New York City, NY.

About Us:

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Responsibilities:

  • Serve as a liaison for indexing overtime for those working overtime across over 1,000+ internal (FIA) and external (non-FIA) programs
  • Manages relationships with FIA and non- FIA programs
  • Provide oversight and monitors internal program operations when the program director is out of the office
  • Provide oversight and monitors the daily productivity of all indexers via the Citywide indexing report and the Daily indexing report, which is generated twice a day, in support of the program director
  • Order office supplies, monitors the use of scanners to ensure scanners are operating properly and documentation scanned is legible
  • Ensures that equipment receives routine maintenance
  • Follow up on unresolved systemic tickets and issues
  • Consult with Unit Supervisors on program challenges and provides guidance to the program director on complex issues and administrative personnel matters for efficiency, quality, and productivity
  • Review the daily statical reports prepared by the Unit Supervisors to ensure all areas are performing at the same level
  • Audits work produced by the Unit Supervisors and meets with those staff on a routine basis to set priorities, develop goals, monitor case statuses, and identify potential problems
  • Coordinate, supervise, train and evaluate staff which includes Clerical Associate, PAA and Temps to ensure that uniform procedures are implemented, that deficiencies are corrected, and staff utilization is optimized
  • Conduct and participate in staff meeting to keep staff informed of agency goals and provides direction for new and revised policies and procedures
  • Rate and evaluate job performance Of Unit Supervisors
  • Hold conferences with the supervisors regarding disciplinary, personal problems and training issues
  • Train and provide technical assistance for the supervisory staff, keeping them informed of changes in United States postal service and agency mail operations policies and regulations
  • Participate in the interviewing process to recruit/hire staff for new projects or for existing projects which require additional staff

Requirements:

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;

Or An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above;

Or A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described above;

Or Education and/or experience equivalent to the above. However, all candidates must possess the one year of administrative or supervisory experience as described above.

Estimated Salary: $75,000 - $100,000 per year.

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