Event Experience Coordinator

6 days ago


Providence, Rhode Island, United States AEG Full time

Company Overview

AEG is committed to delivering exceptional experiences for our guests. As an Event Experience Coordinator, you will play a vital role in creating a welcoming and enjoyable atmosphere at our events.

Salary and Benefits

The hourly wage for this position is $14. In addition to your salary, you will be eligible for a 401(k) savings plan with company matching.

Job Description

Greeting Guests

Welcome guests as they arrive at the venue, providing friendly and courteous assistance.

Ticket Checking

Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.

Assisting Guests

Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.

Crowd Management

Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.

Emergency Response

Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.

Enforcement of Rules

Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.

Coordinating with Staff

Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.

Customer Service

Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.

Assisting Performers or Presenters

Assist performers or presenters with directions, seating arrangements, or other requests as needed.

Post-Event Duties

Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.

Required Skills and Qualifications

  • Must be currently employed at AEG.
  • High School Diploma or G.E.D.
  • 1 to 3 years of related experience.
  • Ability to follow instructions and work in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to handle stressful situations.
  • Previous experience in a customer service-based industry is preferred.
  • Previous experience within a sports, entertainment, or related field is preferred.
  • Must be able to work a flexible schedule inclusive of weekends, nights, and holidays required.
  • Extensive time spent with moderate to loud noises.
  • Frequent bending, standing for long periods of time, and walking throughout the building.

Estimated Salary: $28,000 - $35,000 per year



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